Deriv Customer Service & Contact
Deriv provides 24/7 multilingual support via live chat, email and phone, plus a help centre.
Open Deriv Account →Deriv customer service is available 24/7 multilingual support via live chat, email and phone, covering accounts, deposits, withdrawals and platforms.
Ways to contact Deriv — and when to use each
| Channel | Best for | When |
|---|---|---|
| Live chat | Quick account & platform questions | 24/7 multilingual support |
| Documents & detailed queries | Replies typically within 24 hours | |
| Phone | Urgent account issues | Business hours |
Current contact options are listed in your client area.
Deriv deposit & withdrawal methods and times
| Method | Deposit | Typical withdrawal time |
|---|---|---|
| Visa / Mastercard | Instant | Within ~1 business day |
| Skrill | Instant | Within ~1 business day |
| Neteller | Instant | Within ~1 business day |
| Bank wire transfer | 1–3 business days | 3–7 business days |
Deriv typically charges no deposit or withdrawal fee, though payment providers may. Times are indicative.
Frequently asked questions
How do I contact Deriv?
Via live chat, email and phone — 24/7 multilingual support.
What languages is support in?
Support is multilingual; check the client area for current options.